Security Incident Response Policy for EasyTrack: Tracking Sync App

1. Purpose

The purpose of this Security Incident Response Policy is to outline the steps that the EasyTrack team will take to identify, respond to, and mitigate security incidents. This policy ensures the protection of merchant and customer data, compliance with Shopify’s security requirements, and the minimization of service disruption.

2. Scope

This policy applies to all employees, contractors, and third-party services that interact with the EasyTrack application. It covers all systems and data involved in the app’s operation, including tracking synchronization with PayPal, Stripe, Shopify, and other integrated services.

3. Incident Response Team

  • Incident Response Lead: Coordinates the incident response and ensures proper reporting.
  • Technical Lead: Handles the technical aspects of mitigation and recovery.
  • Compliance Officer: Ensures compliance with Shopify’s requirements and privacy regulations.
  • Communications Manager: Manages communication with affected parties, including Shopify and merchants.

4. Definitions

  • Security Incident: Any event that compromises the confidentiality, integrity, or availability of the app’s data or services.
  • Examples include unauthorized access, data breaches, or service disruptions caused by malware or other attacks.

5. Incident Response Procedures

5.1 Preparation
  • Regular security training for the development and operations teams.
  • Routine vulnerability assessments and penetration testing.
  • Maintenance of an up-to-date contact list for the Incident Response Team.
5.2 Identification
  • Monitoring: Use of automated monitoring tools to detect potential security issues.
  • Incident Reporting: Encourage internal and external parties to report suspicious activities to support@easytrack.com.
  • Initial Assessment: Evaluate the nature and scope of the incident.
5.3 Containment
  • Short-term Containment: Isolate affected systems to prevent further damage.
  • Long-term Containment: Apply security patches, disable compromised accounts, and secure vulnerable endpoints.
5.4 Eradication
  • Identify the root cause of the incident.
  • Remove malware, close security gaps, or revoke unauthorized access.
5.5 Recovery
  • Restore affected services after verifying system integrity.
  • Monitor restored systems for abnormal behavior.
  • Notify affected merchants and partners about the resolution.
5.6 Lessons Learned
  • Conduct a post-incident review to identify improvement opportunities.
  • Update the incident response process based on findings.

6. Reporting and Communication

  • Internal Reporting: All incidents must be reported to the Incident Response Lead within 1 hour of detection.
  • Shopify Notification: Notify Shopify of incidents affecting merchant data within 72 hours as per their Data Incident Reporting Guidelines.
  • Merchant Communication: Inform affected merchants of incidents that involve their data, including details of the breach, steps taken, and any required actions.

7. Data Retention and Privacy

  • Incident logs and investigation details will be securely stored for a minimum of 1 year.
  • Ensure compliance with applicable privacy laws, such as GDPR or CCPA, when handling sensitive data.

8. Testing and Maintenance

  • Annual testing of the incident response process to ensure effectiveness.
  • Continuous updating of the policy to reflect new threats and Shopify’s evolving requirements.

9. Contact Information

For security concerns or to report an incident:
Email: support@geteasytrack.com
Phone: +1 (332) 222-4562

10. Approval and Review

This policy is reviewed annually by the EasyTrack Incident Response Team and approved by the CEO.
Last Reviewed: [11/28/2024]

This policy demonstrates EasyTrack’s commitment to securing merchant data and providing a reliable tracking synchronization service.